Regional Transportation Commission of Southern NV

The Regional Transportation Commission of Southern Nevada (RTC) will dramatically improve transportation within the resort corridor and Downtown Las Vegas in early 2010 with the premier of the ACE Gold Line, the ACExpress C Line, and associated route restructuring to other RTC transit services.

The ACE Gold Line, Deuce on the Strip, Route 108 on Paradise Road, and the ACExpress C-Line will each play a unique, important role in moving visitors and residents through the resort corridor and Downtown Las Vegas.

The ACE Gold Line will connect the southern and central portion of the Las Vegas Strip with off-Strip locations (such as Downtown Las Vegas and the Las Vegas Convention Center) as quickly as possible. The ACE Gold Line is designed to serve longer trips. The Deuce on the Strip will provide frequent stop service along the core of the Las Vegas Strip while providing a unique vantage point. Due to the number of stops, the Deuce is best suited for shorter trips from one Strip location to another.

Route 108 on Paradise Road will connect the northern portion of the Las Vegas Strip (Riviera Boulevard to the Stratosphere Hotel) with Downtown Las Vegas. Route 108 will also serve McCarran International Airport.

The ACExpress C-Line will provide express service from Centennial Hills to Downtown Las Vegas, The Strip (at Spring Mountain Road), and UNLV. In the resort corridor, the express service from Downtown to The Strip at Spring Mountain Road will provide the ultimate
transit connection between these two important areas.

ACE Gold Line FAQ's
1. What is the ACE Gold Line?
2. What is Bus Rapid Transit (BRT)?
3. How frequently will ACE Gold Line operate?
4. Will ACE Gold Line operate 24 hours a day?
5. Where can maps of the ACE Gold Line route be found?
6. Does ACE Gold Line stop at all Deuce on the Strip bus stops?
7. What is the cost to ride the ACE Gold Line?
8. Can a 30-Day All Access Pass be used to ride the ACE Gold Line?
9. What routes are considered premium service?
10. Can passengers pay their fare or buy a pass onboard the ACE Gold Line vehicle?
11. What is Ticket Now?
12. Where can passengers pay their fare or purchase a pass to ride the ACE Gold Line?
13. Are ticket vending machines (TVMs) available at every ACE Gold Line Station?
14. What happens if a passenger boards a premium service route without a pass or valid proof of payment?
15. Does the ACE Gold Line go directly to the airport?
16. Can passengers board the Deuce on the Strip and other RTC Transit routes at ACE Gold Line stations?
17. Is there an “Up-Charge” to transfer from a general market route to the ACE Gold Line or other premium service routes?
18. How can the “Up-Charge” be paid on premium service routes?
19. What other ACE routes are planned for the future?

ACExpress C-Line FAQ's
1. What is ACExpress C-Line?
2. What is Express service?
3. How frequent will the ACExpress C-Line operate?
4. Will ACExpress C-Line operate 24 hours a day?
5. Which areas does the ACExpress C-Line serve?
6. Where can maps of the ACExpress C-Line be found?
7. How fast can the ACExpress C-line get passengers to Downtown from the Centennial Hills Transit Center and Park and Ride?
8. How fast can the ACExpress C-Line get passengers to Sands Avenue (Spring Mountain Road) from the Centennial Hills Transit Center and Park and Ride?
9. How fast can the ACExpress C-Line get passengers to UNLV from the Centennial HillsTransit Center and Park and Ride?
10. What is the cost to ride the ACExpress C-Line?
11. Can a 30-Day All Access Pass be used to ride the ACExpress C-Line?
12. What routes are considered premium service?
13. Can passengers pay their fare or buy a pass on board the ACExpress C-Line vehicles?
14. What is Ticket Now?
15. Where can passengers pay their fare or purchase a pass to ride ACExpress C-Line?
16. What happens if a passenger boards a premium service route without a pass or valid proof of payment?
17. Is there an “Up-Charge” to transfer from a general market route to the ACExpress or other premium service routes?
18. How can the “Up-Charge” be paid on the ACExpress C-Line?
19. Is there a cost to park at the Centennial Hills Transit Center and Park and Ride?
20. How long can a person park at the Centennial Hills Transit Center and Park and Ride?
21. What are the business hours for the Centennial Hills Transit Center and Park and Ride?
22. Will there be any security provided at the Centennial Hills Transit Center and Park and Ride?
23. What other ACExpress routes are planned for the future?

Ticket Now FAQ's
1. What is Ticket Now?
2. What routes are considered premium service?
3. Can Ticket Now be used when boarding general market routes?
4. Where are Ticket Vending Machines (TVMs) located?
5. What happens if a passenger boards a premium service route without a pass or valid proof of payment?
6. What payment methods are accepted at ticket vending machines (TVMs)?
7. Do ticket vending machines (TVMs) dispense change if paying by cash?
8. Where can 30-Day All Access Passes be purchased?
9. Who must a passenger contact or what must a passenger do if problems are experienced with Ticket Vending Machines (TVMs)?
10. Why are there two different types of Ticket Vending Machines?

ACE Gold Line FAQ's
What is the ACE Gold Line?
ACE Gold Line is a new Bus Rapid Transit (BRT) route that provides convenient, limited stop and frequent service on Las Vegas Boulevard in the Resort Corridor between the South Strip Transfer Terminal (SSTT) to the South and the Clark County Government Center/Las Vegas Premium Outlets/Symphony Park area to the North.

What is Bus Rapid Transit (BRT)?
Bus rapid Transit (BRT) is a type of transit service that combines the quality of rail transit and the flexibility of a regular bus service. BRT provides enhanced rapid service by using bus only traffic lanes, limited stops, off-board fare collection and level boarding stations.

How frequently will ACE Gold Line operate?

5:15 a.m. to 8:00 a.m. Approximately Every 15 Minutes

8:00 a.m. to 9:15 a.m. Approximately Every 12 Minutes

9:15 a.m. to Midnight Approximately Every 8 to 10 Minutes

Midnight to 1:15 a.m. Approximately Every 11 to 12 Minutes

1:15 a.m. to 2:45 a.m. Approximately Every 14 to 19 Minutes

2:45 a.m. to 4:15 a.m. Approximately Every 30 Minutes

4:15 a.m. to 5:15 a.m. Approximately Every 20 Minutes

Will ACE Gold Line operate 24 hours a day?
ACE Gold Line will operate 24 hours a day, 7 days a week.

Where can maps of the ACE Gold Line route be found?
View the ACE Gold Line Map (PDF) or consult the March 2010 Transit Guide for route maps and additional information on ACE Gold Line.

Does ACE Gold Line stop at all Deuce on the Strip bus stops?
ACE Gold Line will not stop at all Deuce on the Strip bus stops. ACE Gold Line will provide rapid service to 16 stations along the route. However, the Deuce on the Strip stops at every ACE Gold Line station between the Wynn-Encore/Fashion Show and Mandalay Bay.

What is the cost to ride the ACE Gold Line?
Premium service fares apply to the ACE Gold Line: $3 for a one way trip, $7 for a 24-Hour All Access Pass or $15 for a 3-Day All Access Pass.

Can a 30-Day All Access Pass be used to ride the ACE Gold Line?
Yes, 30-Day All Access Passes are valid on all RTC-Fixed Route Transit service including general market and premium service routes.

What routes are considered premium service?
ACE Gold Line, ACExpress C-Line and Deuce on the Strip are premium service routes. All other RTC Transit service routes are considered general market routes.

Can passengers pay their fare or buy a pass onboard the ACE Gold Line vehicle?
No, passengers cannot purchase fares onboard the ACE Gold Line vehicles. ACE Gold Line and other premium service routes will operate using the Ticket Now boarding method (pay before boarding). All vehicles, except Deuce on the Strip, used on the premium service routes will NOT be equipped with fareboxes.

What is Ticket Now?
Ticket Now speeds up the boarding process by allowing passengers to purchase fares at Ticket Vending Machines (TVMs) located at transit stops serviced by the ACE Gold Line, ACExpress C-Line, Deuce on the Strip, and MAX. Passengers pay their fare at the TVM and board the vehicles at any open door upon the arrival of the transit vehicle. All fares must be purchased prior to boarding premium service routes and MAX. While passengers are encouraged to pay before boarding when using Deuce on the Strip, fareboxes are still available onboard the Deuce on the Strip vehicles. Passengers must maintain possession of proof of payment received upon purchase.

Where can passengers pay their fare or purchase a pass to ride the ACE Gold Line?
Passes can be purchased from ticket vending machines (TVMs) at ACE Gold Line stops or at designated RTC Transit sales outlets throughout the Las Vegas Valley, including the Downtown Transportation Center (DTC), the South Strip Transfer Terminal (SSTT), the Centennial Hills Transit Center and Park and Ride, and all Las Vegas Valley Albertsons locations.

Are ticket vending machines (TVMs) available at every ACE Gold Line Station?
Yes, ticket vending machines (TVMs) are available at every ACE Gold Line Station.

What happens if a passenger boards a premium service route without a pass or valid proof of payment?
Fare Enforcement Officers will be onboard transit vehicles requesting proof of payment. Passengers without proof of payment may receive a citation with a fine up to $250.

Does the ACE Gold Line go directly to the airport?
No, the ACE Gold Line does not go directly to the airport. However, a convenient transfer can be made at the South Strip Transfer Terminal (SSTT) to the Route 109 northbound to access McCarran International Airport. Passengers may also use Route 108 from some locations on the Strip and Downtown to access the airport directly.

Can passengers board the Deuce on the Strip and other RTC Transit routes at ACE Gold Line stations?
Yes, passengers may transfer to the Deuce on the Strip and other RTC Transit routes at select ACE Gold Line stations.

Is there an “Up-Charge” to transfer from a general market route to the ACE Gold Line or other premium service routes?
Yes, there is an up-charge to transfer from a general market route to the ACE Gold Line and other premium service routes. The premium service “Up-Charge” is $2 and it is valid for 24 hours when accompanied by a valid and current 24-Hour General Market Pass.

How can the “Up-Charge” be paid on premium service routes?
A premium service “Up-Charge” must be paid at the ticket vending machines (TVMs) or at fareboxes on Deuce on the Strip vehicles.

What other ACE routes are planned for the future?
Future ACE routes planned include ACE Green Line along Boulder Highway, which is under construction with service scheduled to begin in 2011.

ACEXPRESS C-LINE FREQUENTLY ASKED QUESTIONS

What is ACExpress C-Line?
The ACExpress C-Line is a new express route that provides service from the Centennial Hills Transit Center and Park and Ride, located in the Northwest part of the valley (Durango Drive and Elkhorn Road), to Downtown Las Vegas, the Strip, and the University of Nevada, Las Vegas (UNLV).

What is Express service?
Express service significantly reduces transit travel time and provides connectivity to the rest of the transit network by not making as many stops as a regular bus or Bus Rapid Transit (BRT) service and traveling along freeways using designated High-Occupancy-Vehicle (HOV) lanes.

How frequent will the ACExpress C-Line operate?
During peak times the ACExpress C-Line trips are scheduled at a high frequency to accommodate traditional employment shifts at key locations along the route. Please visit rtcsnv.com or consult the March 2010 Transit Guide for specific scheduled times.

Will ACExpress C-Line operate 24 hours a day?
No, ACExpress C-Line will not operate 24 hours a day. The first trip on the ACExpress C-Line is scheduled to begin at 5:24 a.m. on weekdays and holidays. The last trip will begin from Spring Mountain Road at Las Vegas Boulevard at 12:19 a.m., seven days a week. Please visit rtcsnv.com or consult the March 2010 Transit Guide for specific scheduled information.

Which areas does the ACExpress C-Line serve?

Centennial Hills Transit Center and Park and Ride
Casino Center Blvd. at Fremont St. ACE Station (4th St. at Fremont St. for northbound)
3rd St. at Lewis Ave. (4th St. and Lewis Ave. for northbound)
Las Vegas Premium Outlets/Clark County Government Center
Sands Ave. at Las Vegas Blvd.
Hughes Center
UNLV

Where can maps of the ACExpress C-Line be found?
View the ACExpress C-Line Map (PDF) or consult the March 2010 Transit Guide for route maps and additional information on the ACExpress C-Line.

How fast can the ACExpress C-line get passengers to Downtown from the Centennial Hills Transit Center and Park and Ride?
On average it will take 22 minutes during the weekday morning hours for ACE C-Line vehicles to travel from the Centennial Hills Transit Center and Park and Ride to Downtown Las Vegas.

How fast can the ACExpress C-Line get passengers to Sands Avenue (Spring Mountain Road) from the Centennial Hills Transit Center and Park and Ride?
On average it will take 41 minutes during the weekday morning hours for ACE C-Line vehicles to travel from the Centennial Hills Transit Center and Park and Ride to Sands Avenue (Spring Mountain Road).

How fast can the ACExpress C-Line get passengers to UNLV from the Centennial HillsTransit Center and Park and Ride?
On average it will take 55 minutes during the weekday morning hours for ACE C-Line vehicles to travel from the Centennial Hills Transit Center and Park and Ride to UNLV.

What is the cost to ride the ACExpress C-Line?
Premium service fares apply to the ACExpress C-Line: $3.00 for a one way trip, $7 for a 24-Hour All Access Pass, $15 for a 3-Day All Access Pass or $65 for a 30-Day All Access Pass. Reduced fares are available for qualified riders.

Can a 30-Day All Access Pass be used to ride the ACExpress C-Line?
Yes, 30-Day All Access Passes are valid on all RTC-Fixed Route Transit service including general market and premium service routes.

What routes are considered premium service?
ACE Gold Line, ACExpress C-Line and Deuce on the Strip are premium service routes. All other RTC Transit service routes are considered general market routes.

Can passengers pay their fare or buy a pass on board the ACExpress C-Line vehicles?
No, passengers cannot purchase fares onboard ACExpress C-Line vehicles. ACExpress C-Line and other premium service routes will operate using the Ticket Now boarding method (pay before boarding). All vehicles, except Deuce on the Strip, used on the premium service routes will NOT be equipped with fareboxes.

What is Ticket Now?
Ticket Now speeds up the boarding process by allowing passengers to purchase fares at Ticket Vending machines (TVMs) located at transit stops serviced by the ACE Gold Line, ACExpress C-Line, Deuce on the Strip, and MAX. Passengers pay their fare at the TVM and board the vehicles at any open door upon the arrival of the transit vehicle. All fares must be purchased prior to boarding premium service routes. While passengers are encouraged to pay before boarding when using Deuce on the Strip, fareboxes are still available onboard the Deuce on the Strip vehicles. Passengers must maintain possession of their pass received upon purchase to demonstrate proof of payment.

Where can passengers pay their fare or purchase a pass to ride ACExpress C-Line?
Passes can be purchased from ticket vending machines (TVMs) at ACExpress C-Line stops or at designated RTC Transit sales outlets throughout the Las Vegas Valley, including the Downtown Transportation Center (DTC), the South Strip Transfer Terminal (SSTT), the Centennial Hills Transit Center and Park and Ride, and all Las Vegas Valley Albertsons locations.

What happens if a passenger boards a premium service route without a pass or valid proof of payment?
Fare Enforcement Officers will be onboard transit vehicles requesting proof of payment. Passengers without proof of payment may receive a citation with a fine up to $250.

Is there an “Up-Charge” to transfer from a general market route to the ACExpress or other premium service routes?
Yes, there is an up-charge to transfer from a general market route to the ACExpress C-Line or other premium service routes. The premium service “Up-Charge” is $2 and it is valid for 24 hours when accompanied by a 24-Hour General Market Pass.

How can the “Up-Charge” be paid on the ACExpress C-Line?
The “Up-Charge” must be paid at the ticket vending machines (TVMs) when using the ACExpress C-Line.

Is there a cost to park at the Centennial Hills Transit Center and Park and Ride?
No, there is no charge to park at the Centennial Hills Transit Center and Park and Ride – parking is FREE.

How long can a person park at the Centennial Hills Transit Center and Park and Ride?
It is recommended that vehicles only be parked at the Centennial Hills Transit Center and Park and Ride lot between the hours of 5:00 a.m. and 1:00 a.m. the following evening. However, if a vehicle has a special reason for remaining on the lot for longer than the specified hours, RTC Security should be notified. The RTC is not liable for any damage or theft to vehicles parked at any time.

What are the business hours for the Centennial Hills Transit Center and Park and Ride?
The Centennial Hills Transit Center and Park and Ride lot will be open 24 hours a day. The terminal building will be open 7 days a week from 5:00 a.m. to 9:00 p.m.

Will there be any security provided at the Centennial Hills Transit Center and Park and Ride?
A roving security patrol will be at the Centennial Hills Transit Center and Park and Ride intermittently between the hours of 6:00 a.m. and 9:00 p.m. on weekdays. The facility will also be under 24-hour video surveillance.

What other ACExpress routes are planned for the future?
An entire network of ACExpress routes is being developed to cover most areas of the valley, including areas that currently have no local transit service. Implementation of these routes will take several years as new park-and-ride lots are constructed. The second ACExpress route from the planned Westcliff Transit Center and Park and Ride is scheduled to begin operation in early 2011.

Ticket Now Frequently Asked Questions

What is Ticket Now?
Ticket Now speeds up the boarding process by allowing passengers to purchase fares at Ticket Vending machines (TVMs) located at transit stops serviced by the ACE Gold Line, ACExpress C-Line, Deuce on the Strip, and MAX. Passengers pay their fare at the TVM and board the vehicles at any open door upon the arrival of the transit vehicle. All fares must be purchased prior to boarding premium service routes. While passengers are encouraged to pay before boarding when using Deuce on the Strip, fareboxes are still available onboard the Deuce on the Strip vehicles. Passengers must maintain possession of proof of payment received upon purchase.

What routes are considered premium service?
ACE Gold Line, ACExpress C-Line and Deuce on the Strip are premium service routes. All other RTC Transit service routes are considered general market routes.

Can Ticket Now be used when boarding general market routes?
Yes, Ticket Now can be used when purchasing most general market fares. Passes purchased at Ticket Vending Machines (TVMs) for general market transit use must still be swiped at the farebox on the bus upon entrance. Only the premium service routes and MAX use the Ticket Now, pay before boarding, system.

Where are Ticket Vending Machines (TVMs) located?
Ticket Vending Machines (TVMs) are located at each station/bus stop served by ACE Gold Line. Also, TVMs are present at most ACExpress C-Line, MAX stations/bus stops, select Deuce on the Strip bus stops and at RTC transit terminals and park-and-ride centers.

What happens if a passenger boards a premium service route without a pass or valid proof of payment?
Fare Enforcement Officers will be onboard transit vehicles requesting proof of payment. Passengers without proof of payment may receive a citation with a fine up to $250.

What payment methods are accepted at ticket vending machines (TVMs)?
Most TVMs accept cash, coins, Visa and MasterCard credit or debit cards. Certain TVMs along the ACExpress C-Line and the Deuce on the Strip accept Visa and MasterCard credit or debit cards only – no cash.

Do ticket vending machines (TVMs) dispense change if paying by cash?
No, Ticket Vending Machines (TVMs) do not dispense change, please use exact change only.

Where can 30-Day All Access Passes be purchased?
30-Day All Access Passes may be purchased at designated RTCTransit sales outlets throughout the Las Vegas Valley, including the Downtown Transportation Center (DTC), the South Strip Transfer Terminal (SSTT), Centennial Hills Transit Center and Park and Ride, and
all Las Vegas Valley Albertsons locations. 30-Day All Access Passes may not be purchased at a TVM. Please consult the March 2010 Transit
Guide for a list of locations or view all locations online. No bills larger than $20 will be accepted at the DTC, SSTT or the RTC Admin building.

Who must a passenger contact or what must a passenger do if problems are experienced with Ticket Vending Machines (TVMs)?
In the event that a customer experiences problems with a ticket vending machine, they should call 702-676-1886 and give the ticket vending machine number displayed on the machine.

Why are there two different types of Ticket Vending Machines?
The RTC utilizes two types of Ticket Vending Machines (TVMs) including one type of machine that operates on solar power in accordance with the RTC’s sustainability initiative.